Calm, careful support for people-first teams.
HIPAA-CompliantI'm Faith — a Customer Success Specialist & Medical Virtual Assistant helping clinics, remote health professionals, founders and growing teams run smoother days through organized inboxes, kept promises, and patients who feel heard.
10+
Years in service
98%
CSAT achieved
96%
Client retention
Medical Virtual Assistant
HIPAA-compliant support for clinics, private practices and telehealth: patient scheduling, EHR data entry, insurance verification, intake coordination, and follow-ups handled with discretion.
- Patient scheduling & reminders
- EHR / EMR data entry
- Insurance verification
- Confidential intake & follow-up
- Medical documentation
Customer Success Specialist
From onboarding to renewal — I build the quiet systems that keep customers engaged, reduce churn, and turn support tickets into loyalty moments.
- Onboarding & adoption flows
- Inbox & ticket triage
- Retention & renewal outreach
- Voice-of-customer reporting
"People don't remember the process — they remember how you made them feel."
A principle I bring to every patient call, every inbox, every renewal.